Customer Service

  1. Customer Service
  2. ITOps
  3. SaaS

Why SaaS equilibrium is crucial to surviving the recession

At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […]
Written by
Service Catalog
  1. Customer Service
  2. Service Desk

What is Service Catalog? Everything you need to know.

What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. The service catalog contains. Benefits […]
Written by
Service Desk
  1. Customer Service
  2. Service Desk

Customize Service Desk Experience in Jira Service Management

In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […]
Written by
  1. Customer Service
  2. Customer Support

Essential Customer Service Statistics for 2024

What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2022. Understanding […]
Written by
  1. Customer Service
  2. Customer Support

Best Customer Service Companies in 2024

Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instill this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The […]
Written by
  1. Customer Service
  2. Customer Survey

How to Create Customer Surveys: Steps and Importance

Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […]
Written by
  1. Customer Service
  2. Customer Support

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]
Written by
  1. Customer Service

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […]
Written by

Good Reads

Everything you need to know about Network Configuration Managers

Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […]
Written by

AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
Written by

Worlwide

Everything you need to know about Network Configuration Managers

Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […]
Written by

AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
Written by

How Financial Institutions Can Maximize the ROI of IT Assets

In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […]
Written by

Trending

The Future of FinOps: Maximizing Gen AI Power 

As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making.   Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […]
Written by

Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally?

The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […]
Written by

5 Ways Insurance Companies Enhance IT Staff Productivity

Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows that are closely linked with business operations. Related blog: IT workflow automation: Empowering telcos […]
Written by