Customer Service

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Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]
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  2. Customer Success
  3. Customer Support

Customer Service Week: Best Ideas to Celebrate on Your Budget

Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […]
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The importance of personalized customer service in 2023

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever […]
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Customer Orientation: Definition, Examples & Skills

Most businesses today are focused on becoming more customer-centric. It can be hard to figure out what that actually means. In this article, we’ll explore the concept of customer orientation and provide some examples to illustrate how it can be applied in practice. What is customer orientation? Customer orientation is a business strategy that is […]
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The importance of customer-focused culture

Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […]
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Synonyms and Best Alternatives to “Happy to help”

It is no secret that today’s customer service industry is one of the most challenging and demanding environments to work in. Day in and day out, customer service representatives are required to deal with demanding customers, handle complaints, and provide solutions to problems. It can be a thankless job at times, but it is also […]
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How to deliver consistently good customer service

What is good customer service? Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money […]
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Good Reads

Best Practices for Remote Monitoring and Management for MSPs in 2024 

The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2024 in ensuring the seamless functioning of IT infrastructures for MSPs.  However, RMM is not a static service that can be delivered […]
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 How Enterprises Can Enhance SD-WAN Performance Monitoring  

Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […]
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Worlwide

Best Practices for Remote Monitoring and Management for MSPs in 2024 

The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2024 in ensuring the seamless functioning of IT infrastructures for MSPs.  However, RMM is not a static service that can be delivered […]
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 How Enterprises Can Enhance SD-WAN Performance Monitoring  

Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […]
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A comprehensive guide to asset depreciation for 2023

Introduction   In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2023. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […]
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Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-Assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […]
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