ITSM

  1. AI
  2. Good Reads
  3. ITSM

The State of ITSM in 2023 and What to Expect in 2024

In 2023, IT Service Management (ITSM) finds itself at a crossroads, impacted by economic fluctuations and technological advancements. The traditional approach of investing heavily in cumbersome, inadequate software is becoming obsolete. A new paradigm is emerging, one that demands agility, scalability, and a keen understanding of economic realities. “46% of organizations thought their ITSM tools […]
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  1. Asset Management
  2. Helpdesk Software
  3. ITSM

Elevating IT Operations: The Integration of IMACD with Infraon Infinity

Is it possible to transform IT management and elevate operations by integrating IMACD with Infraon Infinity? Does IMACD integration offer the transformative solution needed to adapt, streamline operations, and optimize IT management? This blog will give you insights into the significance and potential impact of merging IMACD with Infraon Infinity, exploring a new era of […]
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  1. AI
  2. Change Management Models
  3. Good Reads
  4. Incident Management
  5. ITSM

Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support

Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions?  What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […]
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  1. AI
  2. Good Reads
  3. Incident Management
  4. ITOps
  5. Workflow Automation

How Generative AI is Reshaping the ITOps Landscape?

Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […]
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  1. Good Reads
  2. ITSM

Loan application processing: How does ITSM streamline credit approval?

Is it accurate that the loan application process involves a thorough evaluation by lending institutions to assess borrowers’ creditworthiness? Based on this assessment, do lenders decide whether to approve or decline loan applications?   Does this complex process frequently encounter challenges, resulting in lengthy processing times and a higher risk of inaccuracies? This blog provides insights […]
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  1. Cybersecurity
  2. Good Reads
  3. ITSM
  4. Zero Trust Security

Fraud prevention and detection: ITSM’s role in banking security

Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers.  In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters?  According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […]
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  1. DevOps
  2. ITIL Software
  3. ITSM

DevOps Evolution 2024: Assessing ITIL vs Agile for ITSM Excellence

Has the IT industry seen a substantial transformation in recent years, and what has been the driving force behind it? In the past, ITSM played a pivotal role in governing IT operations, with a strong emphasis on the systematic coordination of processes to ensure the adequate provision of IT services, all within the framework of […]
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  1. ITSM
  2. Vendor Management

Supplier and Vendor Management in IT Service Management (ITSM)

IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […]
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  1. Good Reads
  2. ITSM

ITSM Consulting: A Deep Dive into Service Management Consultancy

IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […]
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Good Reads

Everything you need to know about Network Configuration Managers

Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […]
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AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
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Worlwide

Everything you need to know about Network Configuration Managers

Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […]
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AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
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How Financial Institutions Can Maximize the ROI of IT Assets

In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […]
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Trending

The Future of FinOps: Maximizing Gen AI Power 

As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making.   Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […]
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Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally?

The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […]
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5 Ways Insurance Companies Enhance IT Staff Productivity

Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows that are closely linked with business operations. Related blog: IT workflow automation: Empowering telcos […]
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