Customer Service Omnichannel vs. Multi-channel: Key Differences in 2023 In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two? An omnichannel […] Written by admin September 12, 2022September 12, 2022 Saving Bookmark this article Bookmarked
Customer Support Customer Support Vs Customer Service in 2023: Explained A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […] Written by admin September 12, 2022September 12, 2022 Saving Bookmark this article Bookmarked
Customer Success What Is Customer Retention in 2023? Definition and Guide Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […] Written by admin August 24, 2022August 24, 2022 Saving Bookmark this article Bookmarked
Customer Success Customers Are Not Always Right: How And Why (2023) We’ve all heard the phrase “the customer is always right.” Or, its variation like “customer is king.” But is this really true? Is it always in the best interest of businesses to give customers what they want? The answer is no. There are times when it’s actually better for companies to stand their ground and […] Written by admin August 24, 2022August 24, 2022 Saving Bookmark this article Bookmarked
Customer Success How to Turn an Angry Customer into a Happy Customer in 2023 Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […] Written by admin August 24, 2022August 24, 2022 Saving Bookmark this article Bookmarked
Customer Success A Guide to Handling Unhappy Customers in 2023 As the adage goes, “A happy customer tells a friend; an unhappy customer tells the world”- the negative impact of an unhappy customer is far more significant than the positive impact of a happy customer. No matter how amazing your products or services are, some customers will inevitably experience issues. That is an inescapable fact […] Written by admin August 24, 2022August 24, 2022 Saving Bookmark this article Bookmarked
Customer Success What are the Must-Have Customer Service Skills in 2023? Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a business is? Probably not, right? No matter how excellent a company’s product/service is, it will lose out on business if its customer service is not up to the mark. However, even businesses with […] Written by admin August 24, 2022August 24, 2022 Saving Bookmark this article Bookmarked
Customer Success Contact Center vs. Call Center in 2023: Explained A contact center is a centralized office that provides customer support through various channels such as phone, email, web, and chat. A call center is a type of contact center that deals primarily with phone calls. The main difference between a contact center and a call center is the type of channels that each one […] Written by admin August 24, 2022August 24, 2022 Saving Bookmark this article Bookmarked
Everything you need to know about Network Configuration Managers Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […] Written by admin July 3, 2024July 3, 2024 Saving Bookmark this article Bookmarked
AIOps is Here – and BSFI Will Never Be the Same The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […] Written by admin July 2, 2024July 2, 2024 Saving Bookmark this article Bookmarked
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by admin July 11, 2022July 11, 2022 Saving Bookmark this article Bookmarked
Everything you need to know about Network Configuration Managers Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […] Written by admin July 3, 2024July 3, 2024 Saving Bookmark this article Bookmarked
AIOps is Here – and BSFI Will Never Be the Same The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […] Written by admin July 2, 2024July 2, 2024 Saving Bookmark this article Bookmarked
How Financial Institutions Can Maximize the ROI of IT Assets In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […] Written by admin July 1, 2024July 1, 2024 Saving Bookmark this article Bookmarked
Steps to Share Your Infraon Experience on G2 Overview: Submitting your first G2 review might seem daunting, but we’re here to make it easy. In this guide, you’ll find simple, step-by-step instructions for posting your review on G2. Your feedback is invaluable, not only to us but also to other customers who rely on honest reviews to make informed decisions. We’ve designed this […] Written by admin October 17, 2024October 17, 2024 Saving Bookmark this article Bookmarked
The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by admin August 8, 2024August 8, 2024 Saving Bookmark this article Bookmarked
Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by admin July 24, 2024July 24, 2024 Saving Bookmark this article Bookmarked
5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows that are closely linked with business operations. Related blog: IT workflow automation: Empowering telcos […] Written by admin July 19, 2024July 19, 2024 Saving Bookmark this article Bookmarked