ITSM

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  2. ITSM
  3. MSP

How IT managers and MSPs can collaborate to deliver ITSM efficiency

The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become a complex task. This complexity has made the collaboration between IT managers and Managed Service Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable […]
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  1. AI
  2. Good Reads
  3. MSP

Why a collaborative approach between MSPs and IT managers is crucial

Many organizations are partnering with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external […]
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  1. AI
  2. Good Reads
  3. ITSM

How AI-powered ITSM Can Help Better Understand User Needs

A senior sales leader is preparing a deck, due in a few hours, on quarterly sales pipeline projection, and his laptop gets locked by wrong password entries. A DevOps project manager waits for that unusual virtualization bug to get fixed so the customer’s finance module can go live. A VP of a business analytics function […]
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  1. AI
  2. Cybersecurity
  3. MSP
  4. Remote Access

MSPs at the crossroads: Trends for 2024 and beyond

As we gaze into 2024 and beyond, it’s easy to feel a sense of dĂ©jĂ  vu with the trends MSPs are advised to follow. Sure, these trends may echo the familiar refrains of 2023 or even earlier years, but here’s the catch: 2024 is different. The recent, unprecedented acceleration in technological evolution and adoption has […]
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  1. AI
  2. Good Reads
  3. ITSM

The State of ITSM in 2023 and What to Expect in 2024

In 2023, IT Service Management (ITSM) finds itself at a crossroads, impacted by economic fluctuations and technological advancements. The traditional approach of investing heavily in cumbersome, inadequate software is becoming obsolete. A new paradigm is emerging, one that demands agility, scalability, and a keen understanding of economic realities. “46% of organizations thought their ITSM tools […]
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  1. Asset Management
  2. Helpdesk Software
  3. ITSM

Elevating IT Operations: The Integration of IMACD with Infraon Infinity

Is it possible to transform IT management and elevate operations by integrating IMACD with Infraon Infinity? Does IMACD integration offer the transformative solution needed to adapt, streamline operations, and optimize IT management? This blog will give you insights into the significance and potential impact of merging IMACD with Infraon Infinity, exploring a new era of […]
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  1. AI
  2. Good Reads
  3. Incident Management
  4. ITOps
  5. Workflow Automation

How Generative AI is Reshaping the ITOps Landscape?

Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […]
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  1. Good Reads
  2. ITOps

From legacy to leading-edge: 7 ways to strengthen the IT backbone of FinOps in 2024

A decade ago, FinOps was primarily entrenched in legacy systems. These systems, while reliable, often lacked the agility and efficiency required in a fast-paced, technology-driven world. Organizations had their financial operations hamstrung by clunky interfaces, limited integration capabilities, and manual processes.  As you already know, there has since been an unprecedented evolution of automation, cloud […]
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  1. Good Reads
  2. ITSM

Loan application processing: How does ITSM streamline credit approval?

Is it accurate that the loan application process involves a thorough evaluation by lending institutions to assess borrowers’ creditworthiness? Based on this assessment, do lenders decide whether to approve or decline loan applications?   Does this complex process frequently encounter challenges, resulting in lengthy processing times and a higher risk of inaccuracies? This blog provides insights […]
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  1. Cybersecurity
  2. Good Reads
  3. ITSM
  4. Zero Trust Security

Fraud prevention and detection: ITSM’s role in banking security

Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers.  In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters?  According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […]
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Good Reads

Best Practices for Remote Monitoring and Management for MSPs in 2024 

The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2024 in ensuring the seamless functioning of IT infrastructures for MSPs.  However, RMM is not a static service that can be delivered […]
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 How Enterprises Can Enhance SD-WAN Performance Monitoring  

Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […]
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Worlwide

Best Practices for Remote Monitoring and Management for MSPs in 2024 

The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2024 in ensuring the seamless functioning of IT infrastructures for MSPs.  However, RMM is not a static service that can be delivered […]
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 How Enterprises Can Enhance SD-WAN Performance Monitoring  

Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […]
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A comprehensive guide to asset depreciation for 2023

Introduction   In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2023. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […]
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Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-Assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […]
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