ITSM

  1. Digital Employee Experience (DEX)
  2. ITSM

Why DEX and ITSM are like two peas in a pod

In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used […]
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Create an IT Service Catalog with simple steps in 2024
  1. Catalog Management
  2. ITSM
  3. Service Catalog
  4. Video Blogs

Create an IT Service Catalog with simple steps in 2024

As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […]
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  1. ITSM

10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]
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  1. Incident Management
  2. ITSM

How to choose the right Incident Management software?

Software programs known as incident management solutions assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […]
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  1. AI
  2. AIOps
  3. ITSM

How can AI-powered ITSM put an end to nightmarish incidents?

Unmanageable incidents are the stuff that nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes – all of which directly […]
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  1. Change Management Models
  2. ITSM

What is Change Management? Benefits, Process, and Best Practices

The worldwide digital revolution of industries necessitates enterprises to include the change in their development strategy. You might be better prepared to implement changes in your organization by comprehending the objectives, types, advantages, and difficulties of change management. Utilizing available technology to address organizational difficulties and grasp economic opportunities is the core of digital transformation. […]
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  1. Good Reads
  2. Incident Management
  3. ITSM

What is Incident Management in ITSM?

The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
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  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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Learn ITSM and ITOM Key Differences and Similarities
  1. Good Reads
  2. ITSM
  3. Video Blogs

Learn ITSM and ITOM Key Differences and Similarities

ITSM and ITOM are two of the most critical concepts to understand when it comes to managing an IT department. Although both are related to IT management, there are key differences and similarities between the two that must be understood to maximize efficiency and ensure customer service. In this article, we will explain the key […]
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ITSM
  1. ITSM

IT Service Management Software

What is IT Service Management? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to consistently […]
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Good Reads

Everything you need to know about Network Configuration Managers

Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […]
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AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
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Worlwide

Everything you need to know about Network Configuration Managers

Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […]
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AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
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How Financial Institutions Can Maximize the ROI of IT Assets

In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […]
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Trending

The Future of FinOps: Maximizing Gen AI Power 

As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making.   Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […]
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Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally?

The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […]
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5 Ways Insurance Companies Enhance IT Staff Productivity

Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows that are closely linked with business operations. Related blog: IT workflow automation: Empowering telcos […]
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